Sort By Latest

FEMA Stresses Need for Hurricane Response Training

Earlier this week, Craig Fugate, director of FEMA (the Federal Emergency Management Agency) emphasized the importance of public officials learning how to respond to hurricanes and other powerful storms, and also said that the state of the economy was not an excuse to forgo preparation. Speaking at the National Hurricane Conference in Atlanta, Fugate said, […]

Read more

21st Century Takes Customer Service Honor – Again

21st Century Insurance, a California-based insurance company, has received recognition for “call center operation customer satisfaction excellence” from the J.D. Power and Associates Call Center Certification Program for the fifth consecutive year. To become certified under the program, 21st Century Insurance had to pass a detailed audit of more than 100 elements comprising the call […]

Read more