Tag: news

FEMA Stresses Need for Hurricane Response Training
Apr 27, 2011 · 2 min read
Earlier this week, Craig Fugate, director of FEMA (the Federal Emergency Management Agency) emphasized the importance of public officials learning how to respond to hurricanes…
21st Century Takes Customer Service Honor – Again
Mar 2, 2011 · 1 min read
21st Century Insurance, a California-based insurance company, has received recognition for “call center operation customer satisfaction excellence” from the J.D. Power and Associates Call Center…